FAQs

How do I change a password?

For security purposes, the CorrecTek helpdesk will not alter passwords for end users. All password changes must be made on-site by either the user or system admin.

• Password Change - User Level

• Password Change - Admin Level

Changes to other passwords (e.g. Windows, websites, hosting applications, etc.) should be directed to the appropriate party, such as the facility's local IT, host provider, or other vendor(s).

Can I make changes to a report, template, workflow, etc.?

What if I am experiencing hardware issues?

What if we are experiencing an outage and need to RELEASE a patient?

In the event of an outage, users can manually release a patient. To view the manual release procedures, choose an option below:

• How to Manually Release a Patient (PDF)

• How to Manually Release a Patient (Watch)

What if we are experiencing an outage and need to ADD a patient?

In the event of an outage, users can manually add a patient. To view the manual release procedures, choose an option below:

• How to Manually Add a Patient (PDF)

• How to Manually Add a Patient (Watch)

What if we are experiencing an outage and need to MOVE a patient?

In the event of an outage, users can manually move a patient. To view the manual release procedures, choose an option below:

• How to Manually Move a Patient (PDF)

• How to Manually Move a Patient (Watch)

What if I need general assistance with the system?

If you need assistance from the CorrecTek helpdesk regarding a specific entry on a patient, please do not make any changes to the item (order, prescription, encounter, etc.) until you have received a response from a CorrecTek Client Services team member.

Our Client Services team can be reached at 866.438.3671, Option 2, Option 3.

My question/concern is not listed.

If you haven't found the answer to your question, click the link below to explore our eLearning library for further assistance and system navigation guidance.