At CorrecTek, we deliver powerful, customizable EHR solutions for demanding healthcare environments, from juvenile detention and behavioral health to our primary market in correctional facilities. We understand the unique needs of organizations serving marginalized populations, and we provide them with the essential tools they need. We are looking for an approachable, detail-oriented professional to ensure our clients succeed with our technology. As a Client Services Specialist, you will be the expert guide for our partners, leading them through onboarding, training, and ongoing support. Your role is critical to building lasting relationships and empowering clients to leverage our platform with confidence. We are looking for an approachable, detail-oriented professional to ensure our clients succeed with our technology. As a Client Services Specialist, you will be the expert guide for our partners, leading them through onboarding, training, and ongoing support. Your role is critical to building lasting relationships and empowering clients to leverage our platform with confidence.
YOUR RESPONSIBILITIES WILL INCLUDE:
Leading Client Onboarding & Training:
Deliver comprehensive software training sessions, both remotely and on-site, for medical staff in correctional facilities. You'll guide new clients through a smooth onboarding experience.
Providing Ongoing Client Support:
Serve as the primary point of contact for clients after they're onboarded, offering expert guidance and troubleshooting assistance to help users resolve issues.
Optimizing Client Workflows:
Gain a deep understanding of client workflows to recommend and apply practical solutions that enhance their use of our platform.
Fostering Internal Collaboration:
Work closely with our internal teams to ensure new clients transition well and existing ones continue to succeed.
Other Related Duties:
Perform other related duties as assigned to support overall client success and team objectives.
Key Considerations for This Role:
Travel:
This role requires approximately 15-20% travel, with most trips lasting 4-5 days.
On-site Environment:
You should be comfortable working in environments around inmates while shadowing medical staff; direct contact with inmates isn't required.
QUALIFICATIONS:
Education & Experience:
An Associate's degree is required; a Bachelor's degree is preferred
Previous experience in customer service, healthcare, training, or technical support.
Experience with software training is a plus.
Technical Acumen:
Education & Experience:
Strong comfort with technology and software, including proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to quickly learn new systems and explain them clearly to others.
Skills & Attributes:
Education & Experience:
Strong verbal, written, and interpersonal communication skills, with the ability to present and lead interactive group sessions.
Self-motivated, highly organized, and able to work both independently and as part of a team.
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